Desarrollo de negocios área mercadotecnia

Key driver analysis with relative weight analysis: A two-step approach

International Journal of Market Research, Volume 66, Issue 6, Page 711-728, November 2024. Key driver analysis (statistically inferred importance analysis) is commonly implemented to understand what customer satisfaction attributes are most important in driving overall customer satisfaction. Building on prior research, this article suggests that dominance analysis and relative weight analysis are the most appropriate

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Upselling through upgrading: The role of employee engagement

International Journal of Market Research, Volume 66, Issue 6, Page 729-749, November 2024. Although the literature on upselling has investigated different aspects of inducing upselling, there are limited discussions of the effect of past transactions on customers’ acceptance of upsells. Building on the expectation-confirmation and reference dependence theories, this study utilized mixed-effect regression analysis to

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Bots in web survey interviews: A showcase

International Journal of Market Research, Ahead of Print. Cost- and time-efficient web surveys have progressively replaced other survey modes. These efficiencies can potentially cover the increasing demand for survey data. However, since web surveys suffer from low response rates, researchers and practitioners start considering social media platforms as new sources for respondent recruitment. Although these

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Introducing the Validation of Data Quality Indicators Through Re-Classification: The example of SQP and pretest surveys

International Journal of Market Research, Volume 66, Issue 6, Page 677-686, November 2024. The present study introduces the concept of validating data quality indicators through re-classification. We use the term re-classification to mean the evaluation of how well an indicator detects the quality of different versions of a survey question for which the quality is

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Systematic Review Research in Marketing Scholarship: Optimizing Rigor

International Journal of Market Research, Volume 66, Issue 6, Page 687-693, November 2024. Literature reviews are an essential feature of academic research because, fundamentally, the advancement of knowledge must be built on prior existing work, and to push the frontiers of knowledge, one must be clear as to where these frontiers presently are. By systematically

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Beyond the new normal for sustainability: transformative operations and supply chain management for negative emissions

Beyond the new normal for sustainability: transformative operations and supply chain management for negative emissionsStelvia V. Matos, Martin C. Schleper, Jeremy K. Hall, Chad M. Baum, Sean Low, Benjamin K. SovacoolInternational Journal of Operations & Production Management, Vol. 44, No. 13, pp.263-295 This paper aims to explore three operations and supply chain management (OSCM) approaches

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A second life for second-hand products: the role of anthropomorphism and taboo trade-offs

A second life for second-hand products: the role of anthropomorphism and taboo trade-offsJing Wan, Pankaj AggarwalEuropean Journal of Marketing, Vol. 58, No. 13, pp.184-204 Trade-offs that involve secular values of money and sacred human values are often seen as taboo. This paper aims to examine how consumers avoid making taboo trade-offs with anthropomorphized products, by

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From killer bunnies to talking cupcakes: theorizing the diverse universe of virtual influencers

From killer bunnies to talking cupcakes: theorizing the diverse universe of virtual influencersRossella C. Gambetti, Robert V. KozinetsEuropean Journal of Marketing, Vol. 58, No. 13, pp.205-251 This study aims to expand understanding of the diversity of virtual influencer forms by investigating their nonhuman-like, animal and graphic or cartoon variations. A three-year multisite longitudinal netnography studied

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Incumbents’ marketing deterrence strategies and potential entrants’ time-to-entry: evidence from the US airline industry

Incumbents’ marketing deterrence strategies and potential entrants’ time-to-entry: evidence from the US airline industrySina Aghaie, Omid Kamran-Disfani, Milad Darani, Mohammad Mike SaljoughianEuropean Journal of Marketing, Vol. ahead-of-print, No. ahead-of-print, pp.- The purpose of this study is to investigate how incumbent firms’ marketing deterrence strategies, price-cuts and quality improvement, influence potential entrants’ (PEs) entry timing into

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